Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at weavescountry@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at weavescountry@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at weavescountry@gmail.com.
Refund Policy – 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all orders to ensure your satisfaction.
Refunds are only available if your item arrives damaged, defective, or if we sent the wrong variant. In these cases, please contact us within 30 days of delivery with photos of the issue so we can make it right.
We do not offer refunds or returns for orders where the customer no longer wants the item, selected the wrong variant, or entered an incorrect shipping address at checkout. Please double-check all order details before completing your purchase.
If you have any questions or concerns, feel free to reach out — we’re always happy to help.
Shipping Delay Disclaimer
Due to high order volume, some items may experience longer processing and delivery times than our standard estimated shipping window. While we strive to fulfill and ship all orders as quickly as possible, delays may occur during peak periods.
By placing an order with us, you acknowledge and accept that shipping times are estimates and not guaranteed. We appreciate your patience and understanding, and we are committed to keeping you informed regarding any significant updates to your order.
If you have any questions about your order status, please feel free to contact our support team.